Terms of service
TERMS AND CONDITIONS
1. General Terms
1.1. E-shop – a website, WWW, which is a retail store where products offered by SIA APF Trading are sold.
1.2. Terms – these "Terms of Use" apply to every purchase made by the Buyer in the E-shop.
1.1.1. By ordering goods in the E-shop, it is considered that the Buyer has familiarized themselves with the Terms by confirming the selection "I have read and agree to the Privacy Policy and Terms of Use" – in this way, the Buyer confirms that they have read and understood these Terms and conditions and agree to abide by them without restrictions or conditions.
1.1.1. SIA APF Trading reserves the right to amend and clarify the Terms at any time by publishing updated versions, indicating the date of the changes. Any changes to the Terms take effect immediately upon publication. By continuing to use the E-shop after such changes, the Buyer confirms their agreement to the published changes.
1.1.2. Privacy Policy – an approved document containing the main rules for the collection, storage, processing, and retention of personal data when using the E-shop. Before purchasing goods and concluding a contract with the Seller, the Buyer must carefully review the Seller's Privacy Policy.
1.3. Seller – SIA APF Trading, registration number 50203051041, legal address: Malduguņu iela 4, Mārupe, Mārupes novads, LV-2167, Latvia, provides the content available in the E-shop and offers services according to the Terms and other conditions published in the E-shop.
1.4. Buyer – Persons who shop in the E-shop are considered Buyers. If the Buyer who places an order and purchases a product in the E-shop does not have legal capacity or the ability to act, the legal representative of this person (e.g., parents, guardians) is responsible for the product order and payment. In such cases, the order cannot be revoked, and the purchase payment is non-refundable.
1.5. Parties – The Buyer and the Seller together.
1.6. Order – A goods order in which the Buyer indicates the items they wish to purchase from the Seller, as listed in the same order.
1.7. Contract – A goods purchase contract concluded between the Buyer and the Seller, which enters into force from the moment the Order is confirmed, i.e., when the Buyer has selected the goods, created a shopping cart, completed all order steps, selected the payment method, confirmed that they have read the Terms, and paid for the order. The contract is fulfilled according to the Terms in effect at the time of order completion. If the order is not paid, the purchase contract is considered not concluded.
2. Goods
2.1. The Buyer can order goods in the E-shop in one of the following ways: online in the E-shop by registering/logging in (entering their registration name and password) or without registering.
2.2. The images of goods displayed in the E-shop are illustrative and cannot be used as a basis for complaints. The goods are considered in compliance with the offer if they correspond to the provided description.
2.3. To familiarize yourself with the assortment, characteristics, and prices of the goods, click here.
2.4. The Seller reserves the right to limit the sale of its goods at its own discretion and the right to stop selling any product at any time.
2.5. Products and gifts added to the goods, for example, for the purchase of a specific product or set of goods or for a specific purchase amount, are considered an inseparable combination of items, which must be returned together unless the Parties agree otherwise.
3. Prices
3.1. All prices in the E-shop are indicated in euros (EUR), including applicable taxes.
3.2. The price does not include the delivery fee. Depending on the delivery address, a delivery fee will be applied to the Buyer's order, which will be specified separately before the payment confirmation and included in the total order price.
3.3. The final price of the goods, including taxes and fees, as well as delivery or postal costs, will be indicated before concluding the Contract.
3.4. The prices of goods may be changed without prior notice. The changes take effect from the moment of their publication in the E-shop and apply to goods ordered after the changes are published in the E-shop.
4. Fulfillment of the Purchase Contract, Delivery of Goods
4.1. The contract is considered concluded when the Buyer has created a shopping cart, provided the required information in the order form, selected the payment method, confirmed that they have read these Terms, and paid for the order. If the order is not paid, the Contract is considered not concluded.
4.2. After the payment of the order, a confirmation of the order will be sent to the Buyer's indicated email address. After the Order is shipped, a shipping confirmation and a tracking link will be sent to the Buyer's email address (it will also be available in the accounts of registered users).
4.3. By placing an order, the Buyer agrees to receive an electronic invoice. The invoice will be sent to the email address along with the shipping confirmation.
4.4. The Seller will make every effort to ensure that the ordered goods are delivered as quickly as possible. The approximate shipping time for goods may be 1-3 business days after the Contract is concluded, while the actual delivery time may be 2-8 business days within Europe and 7-14 business days for international shipments (delivery times may vary depending on the specific country's delivery service providers).
4.5. In the E-shop, you can choose delivery by courier, Omniva, or DPD parcel lockers. When choosing the delivery method, please familiarize yourself with the terms and pricing.
4.6. In the Baltic countries, free delivery is provided for orders over 45 EUR, and in European countries (excluding Latvia, Lithuania, Estonia), free delivery is provided for orders over 65 EUR.
4.7. If the Seller is unable to fulfill the Contract and deliver the goods, for example, because the goods are not in stock or due to a website error, the Seller will immediately inform the Buyer about the cancellation of the Contract by sending a notification to the Buyer's indicated email address. The paid amounts will be refunded as soon as possible, but no later than 14 (fourteen) calendar days after the conclusion of the Contract.
4.8. The Terms are governed by the laws of the Republic of Latvia. The Buyer agrees that all disputes arising from or related to the E-shop Terms will be resolved exclusively under the jurisdiction of the courts of the Republic of Latvia.
4.9. If the Buyer purchases the offered goods in the E-shop, such a mutual agreement is considered a Distance Contract and is subject to the laws of the Republic of Latvia governing Distance Contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia, and the Cabinet of Ministers Regulations "Regulations on Distance Contracts.
5. Payment and Delivery Terms
5.1. The Buyer can choose the payment and delivery method from the options offered by the Seller.
5.2. Please familiarize yourself with the currently offered payment and delivery methods, their prices, and the Terms in the E-shop sections "Payment" and "Delivery."
6. Right of Withdrawal, Return of Goods
6.1. Exercising the Right of Withdrawal
6.1.1. According to Article 12 of the Consumer Rights Protection Law, the Buyer (consumer), without providing a reason, may return the goods within 14 days. The 14-day period starts from the day the consumer takes possession of the goods. The right of withdrawal does not apply to the following types of goods: packaged goods that cannot be returned for health or hygiene reasons and whose packaging was opened after delivery.
6.1.2. When exercising the right of withdrawal, the Buyer must send a withdrawal form to the Seller at the email address info@fiteg2.com within 14 days from receiving the goods (the withdrawal form is available here).
6.1.3. Within 14 days after the Buyer has sent the withdrawal form to the Seller, the Buyer must return the goods (including any gifts) to the Seller using the service - Delivery to the selected DPD parcel locker “DPD Paku Skapis Business Garden Riga Malduguņu iela 42167 MĀRUPE” or as otherwise agreed between the Parties.
6.1.4. The Seller will accept returned goods only if they are in their original sale condition – unused, with original labels, protective films, etc., and packaging (the goods have not lost their commercial appearance).
6.1.5. If the Buyer exercises the right of withdrawal under Article 12 of the Consumer Rights Protection Law or the Consumer Rights Directive1, the Buyer bears all costs associated with returning the goods.
6.1.6. Within 14 days of receiving the Buyer's withdrawal form, the Seller will, without undue delay, return to the Buyer the amount paid for the goods, including any delivery charges if the entire order is returned, or the Parties may agree otherwise if part of the goods is returned.
6.1.7. If the Buyer did not choose the least expensive delivery method at the time of concluding the Contract, the Seller is not obligated to refund costs that exceed the cost of the least expensive delivery method. The Seller reserves the right not to refund the costs until the returned goods are received or confirmation of return is provided.
6.1.8. If, after returning the goods, it is found that the goods do not meet the criteria mentioned in clause 6.1.4., the Seller will not refund the amount paid for the goods, the delivery charges, or the return shipping costs.
6.1.9. Refunds will be made using the same payment method used to conclude the Contract.
6.2. Return of Goods
6.2.1. If the Buyer receives goods that do not comply with the Contract, including if the goods packaging is damaged, the Buyer must immediately contact the Seller by sending an email to info@fiteg2.com, submitting a claim (the claim form is available here) regarding the non-compliant goods, specifying the invoice and order number, the reason for the non-compliance, and attaching photographic evidence.
6.2.2. The Seller will respond to the Buyer's claim regarding non-compliant goods as quickly as possible, but no later than 5 (five) business days from the day the email is received. If it is not possible to respond within this period due to objective reasons, the Seller will immediately inform the Buyer by sending a notification to the Buyer's email address, indicating a reasonable period within which the response will be provided, and explaining the need for such an extension.
6.2.3. If the Buyer has received goods of non-compliant quality, the Buyer has the right to request that the Seller:
[1] EIROPAS PARLAMENTA UN PADOMES DIREKTĪVA 2011/83/ES (2011. gada 25. oktobris) par patērētāju tiesībām un ar ko groza Padomes Direktīvu 93/13/EEK un Eiropas Parlamenta un Padomes Direktīvu 1999/44/EK un atceļ Padomes Direktīvu 85/577/EEK un Eiropas Parlamenta un Padomes Direktīvu 97/7/EK
6.2.3.1. rectify the non-compliance of the goods with the Contract;
6.2.3.2. exchange the goods for goods that comply with the Contract;
6.2.3.3. appropriately reduce the price of the goods;
6.2.3.4. cancel the Contract and refund the amount paid for the goods.
6.2.4. The Buyer has the right to choose, first of all, for the Seller to rectify the non-compliance of the goods with the Contract free of charge or exchange the goods for goods that comply with the Contract, unless this is impossible or disproportionate.
6.2.5. Rectifying the non-compliance of the goods or exchanging them is considered disproportionate if it results in costs for the Seller that are not proportional to other remedies available to the Buyer, considering the value of the goods without the non-compliance, the significance of the non-compliance, and whether the alternative remedy would cause significant inconvenience to the Buyer.
6.2.6. After reviewing the Buyer's claim, the Seller will send the Buyer a return link and a return label so that the Buyer can return the non-compliant goods (goods must be returned along with the Claim Form).
6.2.7. After receiving the non-compliant goods, the Seller will provide the replacement goods (at its own expense) to the Buyer at the same delivery address specified when placing the order. After the goods are shipped, a shipping confirmation and tracking link will be sent to the Buyer's email address (it will also be available in registered users' accounts), along with an invoice with a value of 0 EUR.
6.2.8. The Buyer does not have the right to request the cancellation of the purchase contract and a refund if the non-compliance of the goods is minor.
6.2.9. If it is not possible to rectify the non-compliance of the goods with the Contract or exchange them for goods that comply with the Contract, the Buyer, as a consumer, has the right to request the cancellation of the Contract and a refund of the amount paid for the goods.
6.2.10. If the Parties agree to cancel the Contract, the amount paid by the Buyer will be refunded immediately, but no later than 5 (five) business days after the Seller has received the returned non-compliant goods in accordance with clause 6.2.6.
6.2.11. No refund will be issued for goods that have been intentionally or negligently damaged (exposed to chemicals, water, open flames, high temperatures, sharp objects, etc.) or if the terms of use or storage of the goods have been violated.
7. Dispute Resolution Procedure
7.1. If the text of the Terms is translated into languages other than Latvian and the translations differ, the Latvian version of the Terms will prevail.
7.2. The Buyer agrees that all disputes or disagreements arising from the Terms or related to compensation for damages will be resolved through mutual negotiations. If the Parties cannot resolve the dispute through negotiations, it will be referred to the courts of the Republic of Latvia and will be adjudicated according to the laws in force in the Republic of Latvia.
7.3. For dispute resolution, the Buyer has the right to contact the Consumer Rights Protection Center of the Republic of Latvia if the Buyer is considered a consumer under the Consumer Rights Protection Law, i.e., a natural person who expresses the desire to purchase, purchases, or may purchase or use the goods offered in the E-shop for a purpose that is not related to the Buyer's economic or professional activity.
8. Force Majeure
8.1. The Seller is not responsible for delays in the fulfillment of obligations or failure to fulfill them due to circumstances and obstacles beyond the Seller's control that make it impossible to fulfill the obligations, including, but not limited to, changes in laws and regulations, strikes, government orders, military aggression, state of emergency, disruptions in internet connectivity, or the operation of computer equipment and software.
8.2. In the event of force majeure, the Seller will immediately notify the Buyer and attempt to resolve the delays as quickly as possible.
9. Privacy
9.1. The Seller cares about the security of the Buyer's personal data, adhering to data processing requirements as outlined in the European Parliament and Council Regulation (EU) 2016/679 (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation).
9.2. Please review the Seller's personal data processing policy in the E-shop's "Privacy Policy" section.
9.3. Please note that cookies are used in the E-shop to help improve the user experience and ensure the proper functioning of the E-shop. More information on what cookies are and why they are used can be found in the "Cookie Policy" section of the E-shop.
9.4. Please note that by filling out the purchase form in the online store, the Buyer is responsible for storing their login information and/or sharing it with third parties. If the services provided on this website are used by third parties who log in using the Buyer's login information, the Seller will consider such persons to be the respective Buyer, and the Buyer is responsible for all actions performed by such third parties on this website.
10. Intellectual Property
10.1. All information and content available in the E-shop, including, but not limited to, trademarks, logos, graphic designs, texts, images, as well as correspondence and marketing materials, are the property of the Seller and APF group companies and are protected by the laws of the Republic of Latvia